Solutions and Support
·
Stockholm
·
Hybrid Remote
Technical Support Engineer
At GpsGate, we develop software that puts fleet professionals in control. We’re committed to helping our customers get to know their fleets better.
We usually respond within a week
Who you are
You’re eager to learn and passionate about helping customers succeed. You’re results-focused and enjoy collaborating closely with your team.
What you'll do
- Deliver first class product support to our customers
- Maintain and update GpsGate’s support Knowledge base
- Document support activities and results
- Identify and report product issues to our development team
- Work closely with other teams to boost customer satisfaction
What we offer
- An opportunity to make a real impact. GpsGate helps companies worldwide in their day-to-day operations, from managing deliveries to ensuring their staff’s safety, and much more!
- A space where your ideas matter. Projects move from idea to construction quickly so we can focus on continuously learning.
- A career path that you control. You drive your own learning and pitch projects that you’re passionate about.
- A collaborative team. We work hard to reach our goals but make sure to have fun along the way!
- The latest tech and tools. We're always responsive to technologies that help us with our mission.
What we'd like from you
- A customer centric mindset and a passion for support
- Experience communicating with clear language
- Experience in technical support
- Knowledge of software support methodologies, tools, and processes
- BS degree in Computer Science, Engineering, or a related subject
- Fluency in both written and spoken English
Bonus
- Hands-on experience with support tools like Zendesk and GitHub
- Experience with Windows Server
- Fluency in both written and spoken Spanish
And of course, we also have great benefits:
- Competitive salary
- 30 days paid vacation
- Friskvårdsbidrag / health & fitness allowance
- Private health insurance
- ITP (pension retirement savings)
- Department
- Solutions and Support
- Locations
- Stockholm
- Remote status
- Hybrid Remote
Stockholm
About GpsGate
GpsGate is a real-time GPS tracking and fleet management platform that puts users in control in more than 150 countries. We build trusted solutions with the vision to contribute to a future where fleets are greener, safer, and more productive.
We're a privately-owned company with headquarters in Stockholm and an office in Gothenburg.
Founded in
2007
Co-workers
36
Solutions and Support
·
Stockholm
·
Hybrid Remote
Technical Support Engineer
At GpsGate, we develop software that puts fleet professionals in control. We’re committed to helping our customers get to know their fleets better.
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